PAYMENT

A credit card authorization form must be signed and on file prior to ordering wholesale. The credit card we have on file will be charged for the cost of shipping and any charges associated with your account. Shipping charges are deducted at the time an order ships, however the cost of goods must be paid in full at checkout.

If the card on file is declined, we will attempt to contact you and hold the merchandise until payment is received. If we do not receive payment within 1 week your order will be cancelled and up to a 30% restocking fees will be assessed.

PRICING:

The prices shown will not be wholesale prices unless you have a wholesale account set up and at least $150 in your cart. The wholesale discount will be added at checkout. The pricing does not include shipping costs. Pricing and availability of items are subject to change at any time.

SHIPPING:

Please note, shipping costs are NOT included at checkout. Please use the free shipping option at checkout. Shipping costs will be calculated and charged at the time an item ships. 

Ship time depends on two factors:

  1. If packs are currently in stock (Some items can be available to be purchased as individual retail but are not available as wholesale typically due to style being discontinued by the manufacturer)
  2. Size of the order 

We can give an estimated ship time on wholesale orders however, it will be an estimate not exact. 

You may request your items ship as soon as they come available, however shipping costs substantially less if orders are consolidated. The only downside to consolidating orders is it will take much longer to receive your items. 

If an order is deemed undeliverable due to wrong address, denied at delivery, no forwarding address etc. we will reship at the cost of the buyer after the correct address is given. If you do not wish to attempt to ship the order again then we will treat the order as a return and assess restocking fees.

The buyer is responsible for shipping costs. Under no circumstances are shipping fees refundable. 

PACK SIZING:

Certain style must be purchased in packs of 6. The listing will tell the sizes that the pack will come in. Typically packs come in 2 small, 2 medium, and 2 large. Jewelry comes in 5 or 10 per pack. Other items will show price per individual item and have open sizing. 

WEBSITE & SOCIAL MEDIA

Wholesale customers have permission to use media on our site of the items they have purchased.

CANCELLATIONS:

If you need to cancel an order please contact us via email immediately. We cannot guarantee that an order can be cancelled if it has already been processed/shipped. Cancellations must be made within the same day the order was placed, however if the order has already shipped cancellation cannot be made. Cancellations require authorization and we reserve the right to charge up to 15% of the value of the canceled items to cover handling.  

RETURNS:

In most cases, all sales are considered final. All claims, including non-defective returns, must be made within five (5) days after receiving goods. Goods will NOT be accepted without prior authorization. We will accept or decline returns within 30 days of receiving the merchandise. A restocking fee of up to 20% of the value of the item may be charged on non-defective returns. Our return shipping address is:

Lalou LLC
Wholesale Returns
4369 S Yale Ave
Tulsa, OK 74135

 

DEFECTIVE ITEMS:

Defective items must be reported to us within 5 days of tracking receipt.